JUDICIARY Latest Features

Head of the Division, Hon. Justice Eudes Keitirima

Members of the Family Division have pledged to work at improving customer service at the Division. 

The commitment was made during a meeting chaired by the Head of the Division, Hon. Justice Eudes Keitirima.  

The meeting follows the feedback from the Bar-Bench forum held on Thursday May 10, 2023, where the staff were faulted of having poor customer care coupled with a disorganized archive.

To counter these allegations, the Judge announced feedback mechanisms that the Court is putting in place. These include a records book where compliments and complaints will be recorded for review by the Court's leadership. 

The other being an internal client charter outlining what the public should expect at the Division. This will be followed by a customer care training.

Hon. Justice Keitirima implored the staff to change their attitude to work in order to make an impact.